Delivery Timing

Prints

Orders are printed and dispatched within 2–5 working days. Please note that actual delivery times may vary depending on the shipping destination.

Original Artwork

Framed original artworks take up to 6 weeks to ship due to the bespoke nature of framing and careful packaging. If the artwork is already dry at the time of sale, it will be dispatched within 5–7 working days. For pieces that are still drying, we’ll be in touch to let you know when you can expect shipment.

Delivery Costs

UK & EU

Prints: Free shipping

Paintings: Shipping costs are included in the price of the painting.

Rest of the World

Prints & Paintings:

Shipping to Norway, Iceland, Liechtenstein, Switzerland, USA, and Canada: £15

Shipping to all other countries: £20

Shipping Updates

Katie works with a trusted third-party shipping partner who will provide updates on your order once it has been dispatched.

Incorrect Addresses & Redelivery

Please ensure your delivery address is correct at the time of purchase. If an item cannot be delivered due to an incorrect address or if no one is available to receive the parcel and redelivery is required, please contact Katie (hello@katiemcgowanart.co.uk). She will do her best to help rearrange delivery, but cannot accept responsibility for delivery issues under these circumstances.

Any redelivery costs incurred will be the responsibility of the customer.

Damaged Items

If your order arrives damaged or faulty in any way, please contact hello@katiemcgowanart.co.uk within 14 days of delivery. Include clear photos of the issue so we can investigate and resolve the matter. Unfortunately, we cannot accept claims made after this period unless the issue is clearly due to a production error.

While we take great care in packaging, damage during transit can occur. We’ll do our best to make things right.

Returns

We are only able to accept returns for items that are damaged.

Customs Charges

For international orders, the customer is responsible for any customs charges that may apply. Once an item has left the studio, we are unable to control or predict what these charges might be, as they vary by country. Please feel free to email us with any questions about this—we’re happy to help where we can.