Prints

Prints are fulfilled from three locations: England, the U.S., and Germany. So, if you’re ordering from these regions, there are no additional customs charges.

Canadian customers: Some orders may go through the U.S., which could mean customs fees.

Other countries: Customs charges may apply. We can’t guarantee or predict these, but feel free to reach out if you have questions.

Processing Time:
Prints are printed and sent out within 2–5 working days. Delivery times depend on your location.

Original Artwork

For original pieces, Katie covers all import duties to your country, so you won’t have any extra charges.

Delivery Timing:
Originals (with bespoke framing): Up to 6 weeks, due to bespoke framing and custom packaging.

Dry artworks ready to ship: Dispatched within 5–7 working days.

If a piece is still drying, we’ll get in touch to let you know when you can expect it.

Delivery Costs

UK & EU: Free shipping
Norway, Iceland, Liechtenstein, Switzerland, USA, Canada: £15
All other countries: £20

Shipping Updates

Katie works with a trusted shipping partner and you’ll get updates once your order is on its way.

Incorrect Addresses & Redelivery

Please double-check your delivery address at checkout.
If an item can’t be delivered because of an incorrect address or no one is available to receive it, email hello@katiemcgowanart.co.uk.

Katie and her team will do her best to help rearrange delivery, but any redelivery costs will be the customer’s responsibility.

Damaged Items

If your order arrives damaged, please email hello@katiemcgowanart.co.uk within 14 days, including clear photos of the issue.
Claims after this period can only be accepted if the damage is clearly a production error.

We package carefully, but sometimes things happen in transit - we’ll always do our best to make it right.

Returns

Returns are only accepted for damaged items.

If you have any questions about shipping or customs, just email hello@katiemcgowanart.co.uk - we’re happy to help!